Information & FAQ
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1. Shipping
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1.1 Shipping:
For detailed information on shipping availability in your country, please refer to our SHIPPING section.
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1.2 Shipping Fees:
In most cases, there are no additional fees upon the package's arrival in your country. However, if any charges apply, they are determined by your country's customs regulations, and unfortunately, we have no control over them.
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1.3 Shipping as a Gift:
Our team ensures that every gift is elegantly packaged to maintain the element of surprise.
Add it via the checkout for free.
Should you require assistance with this process, feel free to reach out to us through our CONTACT page.
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1.4 Shipping Times:
While we strive to provide accurate estimates, please understand that delivery times may vary due to the varying customs regulations across countries. Some customs may subject packages to additional scrutiny, leading to longer processing times. Our estimates are based on past shipments and collaboration with postal services.
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2. Order Management
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2.1 Confirmation and Shipping
Upon placing your order, expect a confirmation email shortly after.
Once your order is accepted by us, it will be dispatched, you will receive a shipping confirmation in the same inbox!
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2.2 Returns and Exchanges
Should you wish to return an item or initiate an exchange, our SUPPORT is here to assist you.
For more information, visit our Returns Page.
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2.3 Order Modifications and Tracking
While we do not cancel orders, we understand that situations may arise.
Contact our SUPPORT with your query.
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To track your order, visit our TRACKING page where you'll be directed to our chosen tracking service.
If you haven't received a tracking number within one week of placing your order (excluding pre-order items), please reach out to our SUPPORT.
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3. General Information
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3.1 Preorder Details
When you pre-order with us, your item is added to our exclusive limited production list.
Anticipate your item to be shipped within 1-4 weeks.
For specific details, refer to the product description.
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3.2 Care Instructions
For washing guidelines, refer to the inside label of the product, located on the inner seam.
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3.3 Commitment to Quality
Please refer to our ABOUT us page, for a deeper insight into MUDG. ​​​
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Leading up to an official release of a collection our site will be closed.
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Exclusive Releases: By subscribing to our NEWSLETTERS and following us on SOCIAL MEDIA platforms. You'll Be the first to know about our latest releases, special events and more, as we regularly keep our community informed via email and Instagram notifications. ​​