Returns
At MUDG, we stand behind the quality of our products and offer returns on all EU orders.
To ensure a smooth return process, please adhere to the following guidelines:
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Condition of Items: Items must be unworn and in their original condition, with all tags attached.
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Time Frame: Returns must be initiated within 14 days of the original purchase date, with only one return allowed per order.
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Initiating a Return: Reach out to our support channel to obtain the return address and initiate the return process.
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Return Responsibility: As part of our commitment to sustainability, we do not cover any shipping costs associated with returns. MUDG is not liable for any lost, damaged, or similar occurrences during the return transit. Customers are responsible for the full cost and logistics of returning the order.
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Exchange Policy: Currently, we do not offer exchanges; only full refunds are provided for returned items.
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Prepaid Return Label for Swedish Customers: Swedish customers are eligible for a prepaid return label.
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Return Requirements: Ensure your return meets the following criteria:
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Initiate the return request within 14 days of receiving the goods.
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The items must be complete, undamaged, and returned in their original packaging with all original tags intact.
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Initiating the Return Process: Contact our support team through our help page to initiate the return. Remember to provide proof of handing in the package within the specified timeframe to avoid cancellation.
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Refund Process: Upon receipt of the returned items, we will inspect them within 1-2 business days. If the return meets all requirements, we will initiate a refund, which may take up to 10 business days depending on your chosen payment method.
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Non-Compliant Returns: If the returned item does not meet the requirements, we will offer to send it back to the buyer at our expense. Local shoppers may opt to physically pick up the package.
Please note that all sales made outside the EU are final and non-refundable, except in cases of defective or damaged products.
For any further assistance or inquiries, our online web support is available 24/7.